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Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $6.59 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $87.50 | $174.99 | $10.99 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $175.00 | $262.49 | $16.49 | $18.69 | $26.39 | $64.06 | $24.73 | $28.03 | $39.58 |
| $262.50 | $349.99 | $20.89 | $24.19 | $38.49 | $76.01 | $27.16 | $31.45 | $50.04 |
| $350.00 | $524.99 | $24.19 | $41.79 | $63.79 | $131.94 | $31.45 | $54.33 | $82.93 |
| $525.00 | $699.99 | $39.59 | $82.49 | $109.99 | $146.61 | $71.49 | $107.24 | $142.99 |
| $700.00 | $1749.99 | $54.99 | $92.39 | $138.59 | $244.37 | $82.93 | $120.11 | $180.17 |
| $1750.00 | $3499.99 | $83.59 | $116.59 | $164.99 | $354.41 | $108.67 | $151.57 | $214.49 |
| $3500.00 | Plus | $109.99 | $164.99 | $219.99 | $488.77 | $142.99 | $214.99 | $285.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
LARGE SIZE PRODUCTS AND CRATING POLICIES
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
SHIPPING OUTSIDE OF THE CONTINENTAL US, EXPEDITED SHIPPING, AND SPECIAL REQUESTS
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.
FREE SHIPPING FOR LIMITED EDITIONS
Shipping for limited editions is free within the continental United States. Shipping times typically range from 3-9 business days. Tracking information will be emailed to you as soon as available. For international shipping, please contact me for a quote.
WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?
- I want you to be totally happy with your art pieces and gladly accept returns and exchanges.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please take a photo with your cellphone, keep all packaging and contact me with your order number for further instructions.
- Not what you expected? Let me know within 7 days of delivery and ship it back in original condition within 30 days of delivery for a refund. Buyer is responsible for return shipping costs.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please contact me here.
WHO TO CONTACT?
You can reach out at any time sending me a message here.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages as I am constantly posting about new work!
